FAQ

We’ve compiled answers to some of the most common questions to make your shopping experience as smooth as possible. If you need further help, don’t hesitate to contact our support team.

GENERAL INFORMATION

What is Clove Stores?
Clove Stores is an online store offering a curated collection of men’s crossbody bags, wallets, and shoulder bags. Each item is designed to enhance your style and reflect your individuality.

How can I contact customer support?
You can reach us through the Contact Us page on our website or email us directly at support@clovestores.com. Our team is ready to assist you.

ORDERING & SHIPPING

How do I place an order?
Visit our website, select your desired products, add them to your cart, and proceed to checkout. Follow the prompts to complete your order securely.

What is your order processing and delivery time?

Handling Time: 1–3 business days (Monday to Friday)
Delivery/Transit Time: 7–13 business days (Monday to Friday)
Orders placed before 4:00 PM EST (GMT-05:00) will be processed the same day.

Can I track my order?
Yes, you can track your order by visiting the Track Your Order page on our website. Tracking details are provided once the order is dispatched.

I entered the wrong shipping address. What should I do?
If you've entered an incorrect shipping address, please contact our support team immediately. We will try our best to update the address before the order is shipped.

PRODUCT INFORMATION

Are your products ethically sourced?
Yes. We are committed to ethical sourcing and fair labor practices. Our handbags are made using high-quality, responsibly sourced materials.

Where can I find product material and care instructions?
Each product listing includes material details and care instructions under the "Details" section. For further questions, feel free to contact us.

Do you offer eco-friendly packaging?
Yes. We support sustainability and provide eco-friendly packaging options, which can be selected during checkout.

UPDATES & PROMOTIONS

How can I stay updated on your latest collections and offers?
Follow us on social media platforms like Instagram, Facebook, and for regular updates, promotions, and style inspiration.

NEED MORE HELP?

If your question wasn’t covered here or you need further assistance, please reach out to our support team at support@clovestores.com. We’re happy to help!

Contact Information :

Business Name: Clove Stores

Business Number: +1 (863) 227 8475

Business Email: support@clovestores.com

Business Address: 5900 Balcones Drive suit 100, Austin texas 78731, United State

Business Hours: 9:00 AM to 5:00 PM (Monday - Friday)

Chat Support: 24/7